![]() Location: Cleveland State University, Monte Ahuja College of Business, 1860 E. Keep a journal of course takeaways, personalized action plan, etc.Develop a personalized action plan to approach future critical conversations. Crucial Conversations Facilitator Training Software Package is a training course that is designed to teach communications skills.Discuss and apply principles from the book “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.The class teaches powerful skills that will help you to step into. ![]() It is designed to enhance your ability to navigate difficult dialogues that are high stakes and involve opposing opinions and strong emotions. Upon successful completion of this course, you will be able to: Crucial Conversations is a nationally-renowned course based on the bestselling book that focuses on effective communication skills. Students will leave feeling confident in their ability to make their next “critical conversation” constructive and unitive.Ĭourse materials can be found here. Questions about the course can be directed to Robin Ertz. Your certified workshop facilitators are Kerry Aistrope, Robin Ertz, Heather Henning, and Julie Hlas. For more information about the workshop, see the Crucial Conversations Course Information Sheet. High-stakes, emotional, or risky topics are bound to happen at all levels of your organization and even in your personal life! By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.ĭesigned for employees at all organizational levels, this course will help you with the challenging tasks of having difficult conversations in the workplace. The cost per participant is 250 and lunch (as applicable) is on your own. This course aims to provide you with the tools and coaching you need to handle your next tough conversation.
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